Frequently Asked Questions

If you’re having issues with products or just have questions, email us at info@eagleviewtattoo.com.

Eagle View DC Power Supply Units

1. Why is Eagle View DC Power Supply different?

   Eagle View DC Power Supply Units are designed specifically for tattooing with standard two-coil and rotary tattoo machines. The power output is pure analog linear DC voltage similar to using a marine or car battery in place of a power supply. Engineered to use extreme filtering through over 4,000 microfarads of capacitance resulting in Ultra-Pure DC Power. These smooth currents combine on demand power and reliability which provide the tattooer with consistent currents throughout the tattoo cycle. This minimizes machine resonance, vibration, chatter spots and increases needle push-pull torque allowing each artist to work at a quicker more efficient rate. The result is a faster tattoo process with minimal damage to your customer's skin. Eagle View DC Power Supply Units are all digital units featuring memory buttons, a digital rotary encoder for voltage adjustment and pedal lock option. Our units are short circuit proof, stay cool 24/7 with no cooling fan needed with 1% output ripple and noise.

2. How is Eagle View DC Power Supply different than a Standard or AC Power Supply for coil tattoo machines?

   Standard power supply units or AC power supply units run on alternate currents. No matter how fancy they look, if measured in microfarads these units produce about 1,500uF which is around three times less efficient than any Eagle View DC Power Supply. Implementing state of the art engineering we transformed the AC power coming from the adapter into direct currents inside the enclosure. Minimal power is needed when the needle is on its way up so just about any power supply will work. However on its way down the needle needs at least twenty times more power to drive it plus the additional load of penetrating the skin, the demand is even higher. This means there is no collapse on the way up because the up and down stroke of the needle run at the same speeds, allowing the artist to work at a quicker more efficient rate. Eagle View uses quality craftsmanship to bring you the only all digital and true DC power supply of its kind.

3. How is Eagle View DC Power Supply different than a Standard or AC Power Supply for rotary tattoo machines?

   Most standard or AC power supply's use Pulse Width Modulation or "chopper" circuits which basically work by chopping or switching the voltage on and off rapidly by engaging the machine using a foot pedal. You get 12V when it's on and Zero when it's off. You could say the average speed is half or 6V and the machine will indeed appear to run at half speed. Eagleview DC Power Supply does not use chopping at all and provides each Tattooer with solid DC voltages at all times so you get the actual steady-state DC voltages instead of a "simulated or average" voltages from chopping. The chopping speed must match the RPM speed of the DC Rotary motor or else the machine will stutter, stall or won't run. Rotary tattoo machines contain a DC motor that is designed for pure DC voltages.

4. Why buy from Eagle View?

   We are a tattoo artist owned and operated company, understanding the needs of each artist. For the tattooer by the tattooer, supporting the tattoo industry while investor and interloper free. Each unit is manufactured and assembled in the U.S.A. We offer a limited warranty on all units.

5. What is the difference between the power supply units?

   All units have the same DC power output. The only difference is the enclosure. The Bandit Power Supply has an ABS plastic enclosure and The Gunslinger Power Supply is housed in a black powder coated steel enclosure with the same features. The Gold DC Power Supply is made of polished Brass and contains no memory buttons.

6. I broke or cracked my Bandit enclosure. Can I buy a new one?

   Yes. The cost is $25 for both new top and bottom enclosures. To replace only 1 enclosure the cost is $15. This covers parts, repair, and shipping.

7. My voltage adjustment shaft or (Digital Rotary Encoder) broke. Can I purchase a new one? Will I need to send it back for repair?

   Yes, you will need to send the unit back for repair. The shaft is connected to a base inside the enclosure ALL as 1 piece. This is called a Digital Rotary Encoder. The cost is $25 for parts, repair, and shipping.

8. Where do I contact Eagle View for repair?

   You can use the contact page on our website found here, send money via PayPal to info@eagleviewtattoo.com, or call by telephone for credit card purchases.

9. My AC Adapter doesn't work or it burned out. Can I use another AC Adapter from an old unit or other source? Do You sell replacement adapters?

   Use a 15V 2A AC Adapter. While a 12V Adapter may work it will cause inaccurate voltage readings on the LCD above 9 Volts. We sell replacement 15V 2A AC Adapters in the store under accessories.

10. Can I leave my Eagle View Power Supply plugged in?

    Yes, standby power uses 1Watt, about 75% less power than a night light. Can be left plugged in 24/7 and stays cool.

11. My power supply is blinking and/or not working.

    Our power supply units are short circuit proof so no damage should occur to the unit. If there is an overload on the AC adapter the unit will blink. If no power comes on then most likely the AC adapter has been damaged or burned out. In both cases, you will need a new AC adapter. Also, check to make sure a memory button isn't stuck and programming a voltage setting (The Bandit or The Gunslinger Units). Make sure the AC Adapter is plugged directly into a wall outlet with no power strip or extension cord. The AC Adapter may not be working or is on overload. Try using another AC Adapter to test or a different wall outlet to be sure. There may be an issue on the circuit board inside the enclosure of the power supply.

12. The Gold DC Power Supply drops voltage when a tattoo cycle is engaged without being touched.

    Due to the high accuracy of the voltage display, it is normal to see a slight drop in voltage when the machine is engaged.

13. Do you have a basic return policy on all items?

    Yes. All products can be returned/refunded within 30 days of sale.

14. What are the delivery costs on each item?

    Power supply units range from Standard Shipping ($15) to International Express ($60). All options will be available at checkout depending on region and delivery time. Tattoo Light shipping ranges from $5 -$10 depending on region.

15. What is the dispatch/delivery schedule on all products?

    All products will ship from the warehouse within 1 to 2 business days unless otherwise noted.

16. How are Eagle View DC Power Supply Units different than a standard unit or AC power supply?

    Other power supply units run on AC currents or alternate currents. If measured in microfarads these units produce about 1,500Uf which is around 3 times less efficient than Eagle View DC Power Supply Units. Implementing state of the art engineering we transformed the AC power coming from the adapter into direct currents inside the enclosure. Minimal power is needed when the needle is on its way up so just about any power supply will work. However on its way down the needle needs at least 20 times more power to drive it plus the additional load of penetrating the skin, the demand is even higher. This means there is no collapse on the way up because the up and down stroke of the needle run at the same speeds. Eagle View uses quality craftsmanship to bring you the only all digital and true DC power supply of its kind.

17. Will my power supply run a coil and rotary tattoo machine?

    Yes, Eagle View DC Power Supply Units are optimized to smoothly run both two-coil and rotary tattoo machines utilizing direct currents.

18. Can Eagle View DC Power Supply Units be used for all types of tattooing?

    Yes, our power supply units are designed to be used for lining and shading whether black and grey or color.

19. Should I plug the AC adapter directly into a wall outlet or direct power source?

    Yes, Eagle View DC Power Supply Units use a 15Volt 2Amp AC adapter (The Gunslinger, The Bandit) or a 24Volt 2Amp AC adapter (Gold DC Power Supply). Misuse can lead to an overload on the AC adapter and burn out.

20. Can I use my Eagle View DC Power Supply on the road or at conventions?

    Yes, make sure you plug the AC adapter directly into a main outlet or direct power source. Plugging it into an extension cord or power strip is not recommended due to the likelihood of an overload. Especially if you have multiple electronic components plugged into the same power source.

21. Do I need a converter to use Eagle View DC Power Supply Units in other countries?

    Yes, the AC adapter is the North American style plug but each purchase comes with a Europlug to be used in multiple countries and will convert the power. Other options are available under Accessories.

22. Where are Eagle View Tattoo Products made?

    Eagle View Tattoo Products were created in Southern California by tattoo artist Colin Dowling of Gold Rush Tattoo in 2008. All products are made in the USA. For the tattooer by tattooer.

23. My power seems to skip intermittently mid-cycle while Tattooing?

    Most electrical problems occur relating to the clip-cord or foot pedal and can seemingly disrupt a smooth consistent tattoo cycle. Check for wire damage, wear and tear and/or replace the aforementioned items before you check the tattoo machine or power supply for issues.

Eagle View Tattoo Light

1. My light isn’t turning on, what’s up?

   After checking the included set-up guide, flip the clip cord.

2. My light doesn’t work, can I return it for a new one?

   Yes, we have a 30 day return policy for undamaged, intact lights.

3. Where’s the best place to bend the light?

   Bend by the tubing for desired placement. Do not bend the lamp.

4. Where does my tattoo light connect?

   The light connects to the tube vice and bottom binding post. You can also connect to the bottom plate coil.

5. What pieces are included in each unit?

   Easy Set-up Guide, Screw, Wingnut, Washer